Terms and Conditions - De Kust Vakantiehuizen

General Terms and Conditions

De Kust Vakantiehuizen

Article 1 – Definitions and the Role of De Kust Vakantiehuizen

For the purposes of these General Terms and Conditions, the following definitions apply:

Holiday accommodation: The holiday home, bungalow, chalet, apartment, studio or other recreational accommodation to which the booking relates.
De Kust Vakantiehuizen: The company acting as an intermediary between private owners/landlords of holiday accommodation and guests.
Owner/Landlord: The private owner or other authorised party who makes the holiday accommodation available for temporary recreational use.
Guest: The person who enters into an agreement through De Kust Vakantiehuizen regarding the use of holiday accommodation, hereinafter also referred to as the tenant or lead booker.
Accompanying guests: All persons staying in the holiday accommodation together with the guest.
Third parties: Any other persons who are neither the guest nor accompanying guests.
Agreed price: The total amount payable under the booking for the stay and any agreed services and additional charges.
Information: All written and/or electronic information concerning the holiday accommodation, its facilities, the booking, house rules and the stay.
Cancellation: The termination of the booking by the guest before the agreed arrival date.
Agreement: The agreement between the guest and the landlord, concluded through the intermediary services of De Kust Vakantiehuizen, concerning the temporary recreational use of the holiday accommodation.

Article 2 – Intermediary Services and the Agreement

De Kust Vakantiehuizen acts as an intermediary between the guest and the private owner/landlord of the holiday accommodation.
The rental agreement concerning the use of the holiday accommodation is concluded between the guest and the landlord. De Kust Vakantiehuizen handles, on behalf of or for the benefit of the landlord, matters including bookings, communication and administrative processing.
The holiday accommodation is made available exclusively for recreational purposes. Permanent residence is not permitted.
Before or upon conclusion of the agreement, the guest will receive information about the holiday accommodation, the price and the conditions relevant to the booking.
The guest is responsible for ensuring that they, their accompanying guests and visitors comply with the agreement, these General Terms and Conditions, the house rules and the information provided.
De Kust Vakantiehuizen remains responsible for its own acts and omissions insofar as liability can be attributed to the company under applicable law.

Article 3 – Duration and Termination of the Agreement

The agreement automatically ends upon expiry of the agreed rental period, without the need for separate notice of termination.

The guest must vacate the holiday accommodation no later than the agreed departure time, unless expressly agreed otherwise in advance.

Article 4 – Prices

The agreed price is based on the rates applicable at the time the booking agreement is concluded.
Any additional charges stated during the booking process form part of the total amount payable.
Obvious errors or mistakes in prices, offers or other information shall not be binding on De Kust Vakantiehuizen and/or the landlord if an average guest should reasonably have recognised them as errors or mistakes.

Article 5 – Payment

When making a booking, an initial payment of 50% of the total booking amount is required.
The remaining 50% must be paid in full no later than 8 weeks before the agreed arrival date.
For bookings made within 8 weeks of the arrival date, 100% of the total booking amount is payable immediately.
Payment must be made within the payment deadline specified in the booking confirmation or invoice.
If the guest fails to pay on time, De Kust Vakantiehuizen may provide an additional payment deadline by written or electronic notice.
If payment is not received within this additional period, the booking may be terminated, insofar as permitted by law. Any applicable cancellation charges will remain payable.
If the full amount due has not been paid by the arrival date, access to the holiday accommodation may be refused.
Any extrajudicial debt collection costs and statutory interest will only be charged in accordance with applicable legal regulations.

Article 6 – Damage Insurance and Damage

De Kust Vakantiehuizen charges a contribution towards damage insurance for each booking instead of requiring a security deposit.
If damage occurs during the stay and is covered by this arrangement, De Kust Vakantiehuizen will cover the insurance excess up to a maximum of €250 per booking.
The guest is required to report any damage to the holiday accommodation, its inventory or associated facilities to De Kust Vakantiehuizen as soon as possible.
Damage resulting from intentional acts, gross negligence, deliberate destruction or use of the holiday accommodation contrary to the agreement, house rules or instructions is excluded from this arrangement.
If damage is not covered by the damage insurance and can be attributed to the guest, accompanying guests or visitors, the resulting costs may be recovered from the guest.
The guest remains responsible for damage caused by themselves, accompanying guests or visitors, insofar as such damage can legally be attributed to them.

Article 7 – Cancellation by the Guest

A booking may be cancelled free of charge within 24 hours of the time of booking.
After this period, the following cancellation charges apply:
a. For cancellations made more than 42 days before the arrival date: 30% of the rental price plus booking fees.
b. For cancellations made 42 days or less before the arrival date: 100% of the rental price plus booking fees.
Cancellations must be submitted to De Kust Vakantiehuizen in writing or electronically.
The agreed arrival date is used as the basis for calculating the cancellation period.
If the guest fails to arrive without cancelling the booking, the full agreed amount remains payable.
If De Kust Vakantiehuizen agrees to reschedule a booking as a gesture of goodwill, separate conditions may apply. Rescheduling does not automatically entitle the guest to cancel the amended booking free of charge.

Article 8 – Minimum Age and Lead Booker

The lead booker must be at least 25 years old at the time of booking.
The lead booker must be part of the travelling party and stay at the accommodation, unless otherwise agreed in writing in advance.
De Kust Vakantiehuizen may request a valid form of identification in case of doubt.
If, upon arrival, it becomes apparent that the minimum age requirement has not been met or that the booking was made under a false identity, access to the holiday accommodation may be refused, insofar as justified by the circumstances and applicable law.

Article 9 – Use of the Holiday Accommodation

The holiday accommodation may only be occupied by the number of persons and the individuals specified in the booking.
Use of or overnight stays by additional persons are only permitted with prior approval from De Kust Vakantiehuizen.
The guest must use the holiday accommodation carefully and for its intended purpose and must comply with the applicable house rules and safety regulations.
The guest is responsible for the behaviour of accompanying guests and visitors.

Article 10 – Charging Electric Vehicles

Charging electric vehicles using the electrical installation of the holiday accommodation is not permitted unless a designated and approved charging facility is expressly provided.
Charging electric vehicles through standard electrical sockets in or around the holiday accommodation is strictly prohibited.
Running charging cables through windows, doors or other openings in the holiday accommodation is also prohibited.
These rules are intended to ensure safety, as the electrical installation may not be suitable for charging electric vehicles and doing so may create a fire hazard.
If an electric vehicle is found to have been charged in violation of these conditions, a charge of €150 may be imposed.
If the violation results in demonstrable damage exceeding this amount, the additional actual costs and damages may also be recovered from the guest, insofar as permitted by law.

Article 11 – Early Departure

If the guest leaves before the end of the agreed rental period, the full agreed rental price remains payable.

No refund will be given for unused nights unless otherwise agreed or required by law.

Article 12 – Early Termination and Eviction

The agreement may be terminated early if the guest, accompanying guests or visitors:
a. Seriously or repeatedly violate the agreement, these General Terms and Conditions or the house rules;
b. Cause serious or repeated disturbances or nuisance;
c. Use the holiday accommodation for purposes other than those agreed;
d. Endanger the safety of persons, the holiday accommodation or the surrounding area.
Where the nature of the violation reasonably permits, a warning will first be issued and the guest will be given an opportunity to remedy the violation.
In serious or urgent circumstances, immediate termination of the agreement and vacation of the accommodation may be required.
If the agreement is terminated for reasons attributable to the guest, there is generally no entitlement to a refund for the remaining rental period, insofar as permitted by law.

Article 13 – Liability

De Kust Vakantiehuizen acts as an intermediary between the guest and the private landlord of the holiday accommodation.
De Kust Vakantiehuizen is not liable for failures or breaches of obligation attributable exclusively to the landlord, unless otherwise required by law.
De Kust Vakantiehuizen remains liable for its own acts and omissions insofar as such liability cannot be excluded under applicable law.
De Kust Vakantiehuizen and/or the landlord are not liable for the loss, theft or damage of personal belongings unless such loss or damage results from a breach of obligation attributable to them.
De Kust Vakantiehuizen is not liable for disturbances outside its control, such as roadworks, construction or renovation work, events, traffic disruption or work on neighbouring properties, provided that De Kust Vakantiehuizen was not aware of and could not reasonably have been expected to know about such circumstances at the time the agreement was concluded.
Interruptions to utilities, internet, television or other external services outside the control of De Kust Vakantiehuizen or the landlord do not automatically entitle the guest to compensation.
The guest is liable for damage caused by themselves, accompanying guests or visitors, insofar as such damage can be attributed to them.
Nothing in these conditions excludes or limits liability where such exclusion or limitation is prohibited under mandatory Dutch law.

Article 14 – Lost and Forgotten Property

Guests are responsible for their own personal belongings.
Items found or left behind may be kept by De Kust Vakantiehuizen for a reasonable period.
If a guest requests the return of a found item, actual shipping costs and reasonable handling charges may be passed on to the guest.
De Kust Vakantiehuizen is not obliged to store found items indefinitely.

Article 15 – Information, Website and Images

De Kust Vakantiehuizen takes care to ensure that information about the holiday accommodation offered is accurate.
Photographs, floor plans and descriptions are intended to provide as accurate an impression of the accommodation as possible. Minor differences that do not materially affect the stay may occur.
Obvious typing, pricing, calculation or publication errors are not binding on De Kust Vakantiehuizen or the landlord if an average guest should reasonably have recognised them as errors.
If it becomes apparent before arrival that information provided is materially incorrect, De Kust Vakantiehuizen will endeavour to find an appropriate solution in consultation with the guest.
Temporary website unavailability or technical problems do not, in themselves, entitle the guest to compensation.

Article 16 – Complaints During the Stay

If anything about the holiday accommodation or the stay is unsatisfactory, the guest must notify De Kust Vakantiehuizen as soon as possible during the stay.
The guest must give De Kust Vakantiehuizen a reasonable opportunity to investigate the complaint and, where possible, resolve the issue during the stay.
If a defect or complaint is not reported during the stay, even though it could reasonably have been reported, this may be taken into account when assessing a subsequent request for compensation or damages, as De Kust Vakantiehuizen and/or the landlord were not given an opportunity to resolve the issue during the stay.
If a complaint cannot be resolved satisfactorily during the stay, the guest may submit it to De Kust Vakantiehuizen in writing or electronically after departure.
De Kust Vakantiehuizen will endeavour to handle submitted complaints within a reasonable period.

Article 17 – Applicable Law and Disputes

The agreement and these General Terms and Conditions are governed by Dutch law.
In the event of a dispute, the parties will first attempt to reach an amicable solution.
If no agreement can be reached, the dispute may be submitted to the court having jurisdiction under Dutch law.
Where the guest is a consumer, these General Terms and Conditions do not restrict their mandatory statutory rights.

Article 18 – Final Provisions

If any provision of these General Terms and Conditions is found to be wholly or partially invalid, voidable or otherwise unenforceable, the remaining provisions shall remain in full force and effect.
These General Terms and Conditions will be made available to the guest before or upon conclusion of the agreement.
In principle, the version of the General Terms and Conditions in force at the time the booking was concluded shall apply.
Language and interpretation: These General Terms and Conditions are available in Dutch, German and English. In the event of any discrepancies or differences in interpretation between these language versions, the original Dutch version shall prevail, insofar as permitted by applicable law.